Get in Touch With Us

Got a question about how we review online casinos, spotted something that needs updating, or want to flag a concern about a listing? This page explains the best way to reach us and what happens once your message lands in our inbox.

The Best Way to Reach Us

Email is the most reliable route to our team. Write to us at [email protected] and a real person will read your message — we don't rely on automated replies. We aim to get back to most enquiries within two working days, though it can take a little longer during busier stretches.

A few details help us route your message faster: mention whether your enquiry relates to a specific casino, a bonus offer, a state you're playing from, or the site generally. The more context you give us upfront, the quicker we can point you in the right direction.

What You Can Get in Touch About

• Casino listings and ratings — Questions about how a specific operator on our list works, what its bonus terms actually mean, or why it's ranked where it is.
• Corrections — Licensing details, bonus terms, and payment methods change often. If something looks out of date, tell us and we'll check it.
• Licensing and eligibility questions — If you're unsure whether real money online casino play is available where you live, or what age and residency rules apply, we can point you to what's publicly known for your state.
• Payment and withdrawal queries — General questions about how deposits, withdrawals, verification, or processing times typically work at licensed US-facing sites.
• Responsible gambling concerns — If you or someone close to you needs support, tell us in your message. We can direct you toward self-exclusion programmes and national support organisations rather than dispensing advice ourselves.
• Partnership or editorial enquiries — If you represent an operator or organisation, introduce yourself and explain what you're proposing.

What We Can't Do By Email

We're an independent research and comparison resource, not a casino operator, so there are limits to what we can help with directly:

• We can't access, verify, or resolve issues with your account at any casino listed on this site — that has to go through the operator's own support team.
• We can't process deposits, withdrawals, or bonus claims on your behalf.
• We can't guarantee outcomes, approve identity verification, or override a casino's own terms and conditions.
• We won't advise on strategies for beating the house edge, because no such strategy exists — every game of chance carries a built-in edge and results are never guaranteed.

If your issue concerns a specific account, bonus dispute, or withdrawal delay, contact that casino's customer support directly first — their live chat or support email will usually resolve it faster than we can.

How We Handle Your Message

Every email is read by a member of our editorial team before it's answered. We check the details you've raised against our current research where relevant, particularly for anything touching licensing status, bonus terms, or accuracy of a listing. If your message points to something genuinely out of date, we update it as part of our ongoing review process.

We don't share your contact details with any casino or third party as a result of you writing to us. If you're reaching out about a responsible gambling concern, that message is treated the same way as any other — read by a person, handled discreetly.

Looking for Something Specific?

If your question is about which US-facing casinos currently rank highest on our list, our homepage rankings and reviews cover that in more depth than we can in a single reply. Readers outside the US, or those looking at options beyond mainstream state-licensed sites, may also want to see our page on Trusted Non GamStop Casinos UK, though note that page addresses a different regulatory market to the one covered here.

Before you email us about a specific offer, it's also worth checking the bonus terms published directly on the casino's own site — wagering requirements, expiry dates, and maximum withdrawal caps vary by operator and can change without much notice.

A Word on Responsible Gambling

If gambling has stopped being enjoyable, or is affecting your finances or wellbeing, please say so when you contact us. We'll point you toward deposit and time-limit tools, self-exclusion programmes, and national support services rather than offering informal advice. You don't need to explain your situation in detail — a short note is enough for us to respond appropriately.

We appreciate you taking the time to read this far, and we look forward to hearing what's on your mind.